Privacy Policy

Last updated: 22 May 2026

Introduction

tangle-bubble ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Fill out our quote request form
• Contact us via email
• Engage our services

This information may include:

• Name
• Email address
• Property address
• Service requirements and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Deliver our garden care services
• Communicate with you about appointments and service updates
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contract performance: To fulfill our service agreement with you
• Legitimate interests: To improve our services and communicate effectively
• Legal obligation: To comply with applicable laws and regulations
• Consent: Where you have given explicit consent for specific processing activities

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our business operations (e.g., email services, payment processors)
• Legal authorities when required by law or to protect our rights

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Quote requests: Retained for 12 months
• Client records: Retained for 7 years after final service (for tax and legal purposes)
• Website analytics: Anonymized after 26 months

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data
• Right to object: Object to certain types of processing
• Rights related to automated decision-making: We do not use automated decision-making or profiling

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: Unit 7, Riverside Business Park, Weybridge, Surrey KT13 9ND, United Kingdom

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: www.tangle-bubble.com
Phone: 0303 123 1113